/* site/support-widget.css */
/* Monochrome + yellow accent support widget */

:root{
  --support-accent: var(--accent, #FFC000);
  --support-text: var(--text, #111);
  --support-muted: rgba(0,0,0,.62);
  --support-line: rgba(0,0,0,.12);
  --support-bg: rgba(255,255,255,.92);
  --support-shadow: 0 18px 52px rgba(0,0,0,.16);
  --support-radius: 18px;
}

.support-fab{
  position: fixed;
  right: 18px;
  bottom: 18px;
  z-index: 4000;
  width: 54px;
  height: 54px;
  border-radius: 999px;
  background: var(--support-accent);
  border: 1px solid rgba(0,0,0,.18);
  box-shadow: var(--support-shadow);
  display: grid;
  place-items: center;
  cursor: pointer;
  user-select: none;
}
.support-fab:hover{ filter: brightness(1.03); }
.support-fab:active{ transform: translateY(1px); }

.support-fab svg{
  width: 24px;
  height: 24px;
  fill: #111;
}

.support-panel{
  position: fixed;
  right: 18px;
  bottom: 84px;
  z-index: 4000;
  width: min(360px, calc(100vw - 36px));
  height: 520px;
  max-height: calc(100vh - 120px);
  background: var(--support-bg);
  border: 1px solid var(--support-line);
  border-radius: var(--support-radius);
  box-shadow: var(--support-shadow);
  overflow: hidden;
  display: none;
  backdrop-filter: blur(10px);
}

.support-panel.open{ display: flex; flex-direction: column; }

.support-head{
  display:flex;
  align-items:center;
  justify-content: space-between;
  padding: 12px 12px;
  border-bottom: 1px solid var(--support-line);
  background: rgba(255,255,255,.75);
}

.support-title{
  display:flex;
  align-items:center;
  gap:10px;
  font-weight: 900;
  color: var(--support-text);
}

.support-dot{
  width: 9px;
  height: 9px;
  border-radius: 999px;
  background: #18a957; /* "online" dot */
  box-shadow: 0 0 0 4px rgba(24,169,87,.14);
}

.support-close{
  width: 38px;
  height: 38px;
  border-radius: 12px;
  border: 1px solid var(--support-line);
  background: rgba(255,255,255,.9);
  cursor:pointer;
}
.support-close:hover{ background: rgba(0,0,0,.04); }
.support-close:active{ transform: translateY(1px); }

.support-body{
  padding: 12px;
  overflow: auto;
  display:flex;
  flex-direction: column;
  gap: 10px;
  flex: 1;
}

.support-msg{
  max-width: 88%;
  padding: 10px 12px;
  border-radius: 16px;
  border: 1px solid var(--support-line);
  background: rgba(255,255,255,.85);
  color: var(--support-text);
  line-height: 1.35;
  font-weight: 700;
  white-space: pre-wrap;
  word-break: break-word;
}

.support-msg.user{
  margin-left: auto;
  background: rgba(0,0,0,.06);
}

.support-msg.agent{
  margin-right: auto;
  border-color: rgba(0,0,0,.10);
}

.support-meta{
  margin-top: 6px;
  font-size: 11px;
  color: var(--support-muted);
  font-weight: 800;
  opacity: .85;
}

.support-foot{
  border-top: 1px solid var(--support-line);
  padding: 10px;
  background: rgba(255,255,255,.75);
  display:flex;
  gap: 10px;
}

.support-input{
  flex: 1;
  resize: none;
  height: 44px;
  max-height: 120px;
  border-radius: 14px;
  border: 1px solid var(--support-line);
  background: rgba(255,255,255,.92);
  padding: 10px 12px;
  outline: none;
  font-weight: 700;
  color: var(--support-text);
}
.support-input:focus{
  border-color: rgba(0,0,0,.22);
}

.support-send{
  width: 44px;
  height: 44px;
  border-radius: 14px;
  border: 1px solid rgba(0,0,0,.18);
  background: var(--support-accent);
  cursor:pointer;
  display:grid;
  place-items:center;
}
.support-send:hover{ filter: brightness(1.03); }
.support-send:active{ transform: translateY(1px); }

.support-send svg{
  width: 20px;
  height: 20px;
  fill: #111;
}

.support-hint{
  padding: 10px 12px;
  border: 1px dashed rgba(0,0,0,.18);
  border-radius: 16px;
  background: rgba(255,255,255,.55);
  color: rgba(0,0,0,.65);
  font-weight: 800;
  line-height: 1.3;
}